This relates to any information that is identifiable with you. Personal information we collect and store may include but is not limited to:
Usually we will collect information directly from you. There may be some instances that we will obtain information through other means such as:
Your personal information does not leave Australia and is stored securely. Where appropriate encryption is used to protect your information from unauthorised access. Your medical records are stored for the duration we are legally required to do so and the duration is dependent on the type of medical information.
This website contains links to other sites. Please be aware that Newlife IVF is not responsible for the privacy practices of other websites. We encourage users to be aware when they leave our site and to read the privacy statements of other websites.
Personal information is collected and held to provide you healthcare services offered by Newlife IVF and to meet our legal obligations for mandatory reporting to regulatory bodies. Only authorised individuals/parties that require access to you information will be able to obtain access and only at the level deemed necessary.
You can access your personal information by emailing a request to our Quality Officer. Access may be denied in exceptional circumstances such as:
To correct or update personal information contract a Newlife IVF team member and depending on the correction or update they will make every effort to correct/update your information or refer you to another team member.
Please direct any concerns around your privacy to your fertility specialist, our staff or our quality officer at [email protected].
You may also submit a complaint to:
Office of the Australian Information Commissioner (OAIC)
Level 8, Piccadilly Tower 133 Castlereagh Street Sydney NSW 2000
GPO Box 5218 Sydney NSW 1042
Privacy hotline: 1300 363 992
Office of the Health Complaints Commissioner
T: 1300 582 113