Our administration team is here to ensure your experience at the clinic is smooth and well-coordinated.
Whether you’re navigating appointments, completing paperwork or seeking general guidance, our administration team is dedicated to making your fertility journey feel more manageable and less overwhelming.
Our administration officers’ role in your fertility care
Our team supports you in many important ways, including:
- Scheduling and managing existing patients’ appointments – coordinating consultations, tests and treatment appointments to ensure your care is well-timed and organised
- Managing communications – responding to phone calls, emails and messages promptly, providing timely updates and follow-up
- Providing administrative support – assisting with registration forms, consent documents and other required paperwork
- Explaining processes and timelines – helping you understand what to expect during each stage of your treatment journey
- Coordinating with clinical teams – working closely with nurses, embryologists and fertility specialists to ensure seamless communication and continuity of care.
Our administration team plays a vital role in helping your fertility care run smoothly. Their goal is to reduce stress, simplify logistics and ensure that you feel supported and informed at every step of your fertility journey.
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Maria Diamente
OPERATIONS MANAGER BSC (HONS)